Terms of Service

Age

You must be 18+ to use KindCompanion. This service is built for adults.

Not emergency / not medical

KindCompanion is emotional support and coping guidance. We are not a medical provider, crisis line, or emergency responder. If you are in immediate danger or believe you might harm yourself or someone else: call your local emergency services right now (in the UK call 999), or contact Samaritans on 116 123 (free, 24/7).

How we respond

We try to offer grounding, reflection, practical next steps, and calm. If we believe there is immediate risk to life or serious harm, we may attempt to connect you to a human responder or crisis resource. We do this to keep you safe.

Respect policy

No harassment, hate, or threats toward our team or toward other people. We will disengage if you attempt to use this service to plan or threaten harm to others.

Payments

We offer low-cost support tiers (example: £1/week) and “priority human escalation” tiers for people who want faster human attention. Payments are handled securely through Stripe or similar payment processors. We do not store your full card data.

Data use

We may review messages to improve safety, quality, and response consistency. We never sell your messages for ads. Ever.

Liability

This is a wellbeing assistant. We cannot guarantee outcomes. You accept that you are responsible for your own decisions, and you agree to seek emergency or clinical help if you need urgent care.

KindCompanion AI Ltd • support@kindcompanion.chat